istanagoal Platform Privacy Notice

This page describes what we collect when you use istanagoal and how we keep that data protected. We operate our platform in supported jurisdictions only, where local law permits online gaming and sportsbook services. Your privacy is central to how we build trust with users across Jakarta, Surabaya, and other regions where our services are available.

We at istanagoal are transparent about the information we gather—email, phone number, identity documents, payment details, betting history, and device data. We explain how we use each piece, who we share it with, and what rights you have over your own data. If you have questions about our practices, contact our support team.

What we collect on istanagoal

When you open an account on istanagoal, we ask for your email, full name, date of birth, phone number, and a government ID (KTP for Indonesia residents). We also collect a recent selfie for identity verification. This information is mandatory; without it, we cannot verify your account or process withdrawals.

We record every deposit, withdrawal, and betting activity on your istanagoal account. This includes payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), transaction amounts, timestamps, and outcomes. We also collect technical data: your device type, browser, operating system, IP address, and approximate location based on that IP.

Our servers log your clicks, game choices, session duration, and how long you stay on each page of istanagoal. We use cookies and similar tracking technologies to remember your login session and preferences. If you use our mobile app, we may access your device's advertising ID and push-notification settings.

How we use your data on istanagoal

We use your email and phone to send account notifications—login alerts, deposit confirmations, withdrawal status, and customer support responses. We also use these contacts to verify your identity and investigate disputes or suspected fraud.

Your betting history and account activity help us improve our platform. We analyse which football leagues (Liga 1, Piala AFF, Champions League), live-dealer games, and payment methods are most popular. This insight guides our product decisions but does not identify you personally in our reports.

We keep your identity documents and selfie on secure servers to confirm you are who you claim to be. If you request a withdrawal, we check these records against your payment account (mobile banking, local payment, etc.) to prevent money-laundering and fraud. We are also required by law to report certain patterns to financial authorities in jurisdictions where istanagoal operates.

Technical data (IP address, browser type, device ID) helps us detect compromised accounts, block duplicate registrations, and protect istanagoal from abuse. If we suspect fraudulent activity, we may freeze your account pending investigation.

We share your name, ID number, and transaction history with our payment processors and banks (online payment, e-wallet, mobile banking, local payment) to settle deposits and withdrawals. These partners are bound by contract to keep your data confidential and use it only to process your request.

Our hosting provider (cloud infrastructure company) stores copies of your account data and game logs in data centres outside Indonesia. These centres have security certifications and are located in jurisdictions with data-protection laws similar to or stricter than Indonesia's. We encrypt your data in transit and at rest.

If you dispute a transaction or file a complaint with our support team, we may share your account details and communications with our compliance, legal, or customer-service teams. We do not sell or rent your personal data to advertisers or marketing partners.

In rare cases, we may disclose your data if required by a court order, a government agency, or law enforcement in a jurisdiction where istanagoal is licensed. We will notify you of such requests unless we are legally forbidden to do so.

Cookies and tracking on istanagoal

When you visit istanagoal, we place cookies in your browser to remember your login session, language preference, and account theme. These are essential for the platform to work; without them, you would need to log in on every page.

We also use analytics cookies to count page views and track which sports (football, esports, badminton) and payment methods users visit most. These cookies are anonymised and do not identify you personally. If you disable cookies in your browser, istanagoal may not function correctly.

Your rights regarding data on istanagoal

You have the right to request a copy of all the data we hold about you on istanagoal. Submit a request to our support team with proof of identity, and we will provide a file containing your account details, transaction history, and device logs within 14 days.

You may ask us to correct inaccurate information (e.g., your phone number or address). If your personal details have changed, update them in your account settings on istanagoal or contact support.

You have the right to request deletion of your data, subject to legal and compliance limits. For example, we must retain identity documents and transaction records for at least five years to comply with anti-money-laundering laws. Once that period expires, we will delete or anonymise your personal data unless we have a separate legal reason to keep it.

If you believe istanagoal has mishandled your data, you may lodge a complaint with your local data-protection authority. We also welcome direct complaints to our support email; we will investigate and respond within 30 days.

How we protect your data on istanagoal

We use industry-standard encryption (TLS 1.3) to protect data in transit between your device and our servers. Your account password is hashed—we do not store it in plain text. If you forget your password, you reset it via email or phone verification, not recovery.

Our databases are secured behind firewalls and intrusion-detection systems. We conduct regular security audits and penetration testing. Staff access to your data is logged and restricted to those who need it for their role (customer support, compliance, fraud prevention).

We cannot guarantee absolute security—no platform is risk-free. If we discover a breach affecting istanagoal user data, we will notify affected users and relevant authorities without undue delay.

Changes to our privacy policy

We may update this privacy notice to reflect changes in our practice or legal requirements. If we make material changes (e.g., sharing your data with new partners or processing it in new ways), we will notify you by email at least 30 days in advance and ask for your consent if required by law.

Continued use of istanagoal after the change takes effect means you accept the updated privacy notice. Check this page regularly for updates.

Contact us about privacy

If you have questions about our privacy practices on istanagoal, reach out to our support team:

Email: [email protected]
Phone: Available during business hours in your local timezone
Mailing address: Our registered office details are in the Legal Notice page

We aim to respond to all data-access and privacy complaints within 14 working days.

Your privacy matters to istanagoal

This privacy notice reflects our commitment to transparency and fair dealing. We collect only the data necessary to verify your identity, settle transactions, prevent fraud, and improve istanagoal. We do not exploit your data for profit; we use it to operate a secure, compliant platform.

Our privacy practices comply with the laws of the jurisdictions where istanagoal is licensed. We respect your rights and provide clear mechanisms to access, correct, or delete your personal information. If our practice changes, we will notify you and ask for your consent.

Thank you for trusting istanagoal with your data. If you have any other questions, our support team is ready to help.